Privacy Policy

1. Information We Collect

1.1 Personal Information

When you book our services or interact with our website, we may collect:

• Contact Information: Name, email address, phone number
• Vehicle Information: Vehicle Type
• Appointment Information: Service dates, times, location preferences, payment method selection
• Payment Information: PayPal transaction details, billing information (processed securely through PayPal’s payment platform when PayPal is selected)
• Communication Records: SMS messages, emails, phone call records related to your appointments

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, clicks, navigation patterns
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience
• Booking Form Submissions: IP addresses are recorded with booking form submissions to prevent spam and fraudulent bookings

1.3 Information from Third Parties

We may receive information from:

• Payment processors (PayPal, when selected as payment method)
• Booking and scheduling platforms
• Marketing and analytics service providers

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Process and manage your appointments
• Provide and deliver our detailing services
• Process payments through your selected payment method (PayPal or on-site payment)
• Send payment receipts and transaction confirmations
• Respond to your inquiries and customer service requests

2.2 Communication

• SMS Messaging: Send appointment confirmations, reminders, updates, and rescheduling notifications
• Email: Send booking confirmations, service updates, and payment receipts
• Marketing: Send promotional offers and updates about our services (you can opt-out at any time)

2.3 Business Operations

• Improve our services and customer experience
• Analyze website usage and trends
• Comply with legal obligations
• Maintain business and financial records
• Prevent fraudulent bookings and spam appointments through IP address monitoring
• Detect and prevent duplicate or abusive booking submissions

2.4 Marketing and Advertising

• Send promotional communications (with your consent)
• Personalize your experience on our website
• Conduct market research and analytics

3. SMS Messaging and Consent

3.1 Types of SMS Messages

By providing your phone number, you consent to receive:

• Transactional Messages: Appointment confirmations, reminders, updates, payment confirmations (essential communications)
• Marketing Messages: Promotional offers, special discounts, service announcements (optional)

3.2 Consent and Opt-Out

• Providing your phone number constitutes your written consent to receive SMS messages
• Message frequency varies based on your appointments and preferences
• Message and data rates may apply from your mobile carrier
• You can opt-out at any time by:
  • Replying “STOP” to any text message
  • Emailing us at info@pristinedetailing.us
  • Calling us at +1 (954) 999-7703
• Even if you opt-out of marketing messages, we may still send essential transactional messages related to your appointments

3.3 SMS Service Provider

We use Telnyx as our SMS service provider. Your phone number and message data may be processed by Telnyx in accordance with their privacy policy.

4. Payment Processing and Security

4.1 Payment Options

We offer two convenient payment methods:

• Pay on Site: Pay in person at the time of service delivery using your preferred payment method
• PayPal: Pay securely online through PayPal at the time of booking

4.2 PayPal Payment Processing

When you choose to pay via PayPal:

• Your payment information is processed directly by PayPal
• We do not store your complete credit card or banking information on our servers
• PayPal’s privacy policy governs the collection and use of payment information
• We receive transaction confirmation and basic payment details necessary for service delivery

4.3 Cancellations and Refunds

For bookings paid via PayPal:

• Cancellation requests must be submitted at least 12 hours before your scheduled appointment time
• To request a cancellation or refund, contact us via:
  • Email: info@pristinedetailing.us
  • Phone: +1 (954) 999-7703
• Refunds are processed back to your original PayPal payment method
• Refund processing typically takes 5-10 business days
• Cancellations made less than 12 hours before the appointment may not be eligible for refunds
• We retain records of all refund requests and transactions

4.4 Payment Records

• We maintain records of all transactions for accounting purposes
• Payment method selection is stored with your booking information
• Transaction history is maintained for business and financial record-keeping

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (PayPal, when selected)
• SMS and communication platforms (Telnyx)
• Booking and scheduling software (BookingPress)
• Website hosting and analytics services
• Marketing and advertising platforms

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

6. Data Security

We implement reasonable security measures to protect your information, including:

• Secure SSL encryption for data transmission
• PCI-DSS compliant payment processing through PayPal
• Access controls and authentication
• Regular security assessments
• IP address monitoring to detect and prevent fraudulent activity

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your browsing experience.

7.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information

8.2 Deletion

• Request deletion of your personal information (subject to legal obligations)

8.3 Opt-Out

• Opt-out of marketing communications (email and SMS)
• Opt-out of cookie tracking

8.4 Data Portability

• Request a copy of your personal information in a portable format

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: info@pristinedetailing.us
• Phone: +1 (954) 999-7703

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Process refunds and maintain financial records

Typically, we retain customer information for 7 years for business and tax purposes.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• PRISTINEDETAILING.US AND PRISTINE AUTO DETAILING SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEBSITE, OUR SERVICES, OR THE INFORMATION CONTAINED HEREIN
• THIS LIMITATION APPLIES WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
• WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR DEVICE, COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR WEBSITE
• SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: